They are professional and well-trained - Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same. Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard. Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers - I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.Ī recommended and dependable remote endpoint management and technical support portalĪ powerful Remote Endpoint and support tool for professional IT shops. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. As a result, you have a lot of flexibility in how you manage support sessions. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.įor your employees and IT support, Bomgar Remote Support is simple to set up and maintain.

This can result in a significant increase in resolution and deployment times. When it comes to allowing IT to remotely access their computers, employees will always be hesitant. I love it as you can remote into one machine as a group or during a troubleshooting meetings

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